soft reject because of said issue on video play back

Hi i’ve been soft rejected because reviewer says video files won’t play, but It seems that they work fine it might be something going on on your side. they are PhotoJPEG. works fine. I can’t resend them because the upload on the soft reject is the old system and I don’t know why it gives me an error and cancels the transfer.

Here is a link where you can make a help ticket, so author support can answer to your issue.
In the first box you can select “Site Feedback”.
Or this link:
You can select “Market Authors” here.
Good Luck!