Soft and then hard reject.

Hello, I ran into such a problem. I got soft reject for a project. There is a comment that it is necessary to correct the error with the watermark in the preview of the video, after its correction, the project is hard rejected. Is this normal or unusual?

Hi. If you did the mentioned changes, there shouldn’t be a problem. But when you resubmit the material you have to explain the changes you’ve made, in the “comments to the reviewer” section.

The problem was the watermark, I had to remove this because the system now use automatic watermark . I uploaded the preview without watermark and wrote it in the comment.

Ok, then maybe you should write to author support and explain this issue to see if it can be solved.