Smartic WordPress Theme crashes when I activate the .zip

Title is self-explanatory, when I upload it says this (and I have to go in my FTP and manually delete the theme because the whole site crashes when I upload):

Parse Error: syntax error, unexpected (then it shows the Smartic Folder and refers to merlin-config.php on line 224)

Can someone please help me figure out how to get this installed?? Thank you!

I forgot to mention, it crashes once I activate it.

It’s probably memory issue and/or PHP version issue

How can I fix it then?

And how can I get a refund on it if I can’t fix it? I just bought it 1-2 days ago


Please check this helpful Theme Installation guide article:

If still issues then I would like to recommend please contact your purchased theme author, theme author will assist you.

How to contact an author to get support or for any technical query:


You may not be able to request a refund due to it’s server issue probably instead of theme issue

@Opal_WP is a Power Elite author and so it is unlikely to be an issue with the themes itself and as @ki-themes mentioned this is typically a server/hosting error.

The first thing you should try is reaching out to the author’s support

It could be a memory issue and you can easily have it resolved from theme author