My Slider Revolution purchase code is locked. I registered the plugin in one of my trial domain where I draft my projects. Then I deregistered it when my client was able to provide me the domain to transfer it to. Now when I registered the purchase code in the official domain, then an error prompts that I my purchase code is locked. My support is expired but I am happy with it not having the support because it’s good. Now, themepunch in unreachable unless you have purchased an extended support. Now, I am trapped outside. Any advise?
You can try deactivating your purchase code manually here: https://www.themepunch.com/purchase-code-deactivation/
Reuse Purchase Code on New Site:
If that doesn’t work, Contact your purchased plugin Author Contact Author and let them know. Plugin Author will be happy to assist you.
I did that… it acknowledged that it was deregistered or forced deregistered, However, everytime I enter it on the wordpress. it says the same, purchase code locked, please contact Themepunch. It’s like its forcing me to buy or spend money for support.
hope @ThemePunch-KC will assist you soon. they are active in forum to get in touch with customer query. Thanks
Thanks for using Slider Revolution and I’m sorry to hear about the activation issues. Kindly drop us an email at firstname.lastname@example.org and we’ll check this out for you asap!
Exactly the same problem with me and it’s really frustrating(so much time wasted).
Thanks for your reply. Kindly drop us an email at email@example.com for further assistance. Keep in mind that one purchase code can only be used on a single domain as explained here https://www.themepunch.com/faq/licensing-information/
I’m having the same issue and sent an email.
I Have a same problem with trial site