site asking for theme license, no response over ticket yet

our site is down, error showing as “Jannah Theme License is not validated, Go to the theme options page to validate the license, You need a single license for each domain name.” … now its not allowing login to wordpress and site id not working even.

created ticket for support ticket number is #TIE-61327 but no response yet. how to solve this issue.


You can ask your query directly to the Item author by posting comments going through the Item Comments page. Also let them know about the support ticket #TIE-61327.

Or send them a direct email going through the author profile page, there you will find a contact form. and let them know about the support ticket #TIE-61327.


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ty , sent reply on theme page … hope they will solve the issue on priority.

To resolve the issue with your website, follow these steps:

  1. Disable Jannah Theme:
    Rename the “jannah” theme folder in the “wp-content/themes” directory to regain access to your WordPress dashboard.

  2. Validate Theme License:
    After accessing the dashboard, validate the Jannah Theme license in the theme options.

  3. Contact Support:
    Reach out to Jannah Theme support if you face difficulties during the license validation process.

  4. Check Domain Mapping:
    Ensure your domain information is correct in the theme settings.

  5. License for Each Domain:
    Note that premium themes often require a separate license for each domain where they’re used.

Following these steps should help resolve the “Jannah Theme License not validated” error and bring your site back online.
You can also see how can we get this done using basic techniques.

thanks for help but after theme folder rename also not able to login wordpress, and site is showing blank page
using one license for domain only
contacted theme support and reminded but no response received :unamused:

sadly even after 3 days no response received from “TIELAB” theme developer… we forcefully have to perform new WordPress installation now. not a good service at all.

themeforest / envato must get control over such situations.

sadest support ever… please think twice before you purchase TIELAB themes