Since 20 days I wait a refund

I bought a Wordpress plugins 20 days ago. This one did not work. The author did not find the solution to make it work. I asked for a refund, the author told me to contact Envato. I’ve been waiting for a refund for 20 days. I got to 3 unanswered messages.

Thanks

It seems that the author is not responding to your request, you should raise a dispute.

Hi

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days.

Also you can open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

Thank you very much for your answer.
I just opened Help Ticket.
I wait :slight_smile:

1 Like