Should I approve the refund?

Client has purchased a WordPress theme from themeforest and now can’t use it because he needs premium plan to use the theme on

I am not sure what to do.

Should I approve or reject the refund request?


It is up to you what do you want ?

Envato market(THemeforest) Refund policy

Customer deserver refund or not


You can suggest them either to upgrade the package or get a hosting elsewhere first.

If the item has been downloaded, you may consider to accept the offer but if it’s already downloaded, if it was me, I wouldn’t accept.