I am having a weird issue. I am using Shopkeeper theme. For some reason, yesterday, all my attributes for product pages went missing. I did a full restore and got everything working again. Everything was working until this afternoon. But tonight I noticed all of them are missing again.
I haven’t done any updates to my plugins or the theme itself. My host support tells me that they see a change to the plugin directory three hours ego. But I wasn’t even behind a computer three hours ego to make any changes.
Has anyone experienced this issue with Shopkeeper theme? Are there any plugins that have major incompatibility with Shopkeeper?
The most recent plugins I have installed are “Classic Editor and Metaslider” but I have uninstalled Metaslider couple of days ego because I noticed it causes some issues. This is before the restore last night.
This is Adrian from GetBowtied, co-author of the Shopkeeper theme.
I am checking in to let you know that we’re not aware about any general issues with the theme, sounds like a site-specific thing.
I had to create a new attribute and all older attributes came back. This seems to be a problem with your theme since I got this solution from another person who had the same exact issue and had posted online somewhere.
Also, your latest update Version: 2.6.16 broke my site. It pushed all the content up into the top menu area. Its seems almost every 2 or 3 updates breaks something on our site.
Our support has ran out and I probably have to pay for extended support now to fix something that your update broke again.
I found the solution from another user who had the same exact issue. I had to create a new attribute and all of the older attributes appeared again. It seems to happen to others as well.
The theme doesn’t handle the actual attributes. It must be a WooCommerce or import related issue, rather than a theme issues. Just to make sure, I’ve forwarded your notes to our developers to double check.
We’re not aware about any issues caused by recent updates, sounds like a site-specific ones. Our support team would have to look into that to be able to provide a resolution. You can get in touch with us via Facebook if there’s anything else we can help you with: https://www.facebook.com/messages/t/GetBowtied