shopify theme NOT as advertised- what can I do??? i need a refund


#1

I bought a shopify theme and picked it especially for ONE feature that I need. The demo clearly showed this feature as an option but it is clearly not included in what I was sold. I have contacted the author and they keep giving me the run-around- not addressing my specific question. Also the theme was supposed to come with 5 options and it only came with four. I have emailed back and forth with them 6 times already and not received any real answer.
How can I get a refund?? I need to get on with my work and clearly the product is not what was advertised by the author!


#2

You can request a refund from the author here: https://themeforest.net/refund_requests/new