SF subtitles plugin

I just bought this product and it’s impossible to make it work without an activation code.
I’ve been looking for it in every email received and on my account, but I can’t see any code or license.
I urgently need this code to work and deliver something. I wonder why if I paid for the product I need to wait to get the support and send something that I just bought.

probably the code needed is the purchase code, you can get that by looking at your downloads page https://videohive.net/downloads and download the license certificate, that holds the purchase code.