I have serious problems.
Is there anyone who can help with this, how Envato will support it. Are our rights safe?
My question; It is unreasonable to return a product that was purchased a long time ago. Especially if the product is a social media product as I sell it. How this product can be downloaded and returned. I received 3 refunds within the same minutes, these can be deliberate and fake accounts. In this context, all responsibility with envato.
My question; This is grave. Envato should be responsible for the research and examination of these products and the safety of the products we produce for this site. I think that this support should be provided in the figures gained from the works.
Would you like to check?
In particular, these two issues are very important. I find it meaningless to have a refund requirement on visual products. Because it is already a filter that passes through your work and the customer sees the details and how to return. This is not acceptable.
Up to now, how many people may have downloaded it for free. This or other studies. Really a pity for all our efforts. Envato makes serious money. Common to all our work. You have to watch our products! Such partnership does not happen. It only depends on your interests.