A customer asked us the same question 3 times, and I had to reply back saying “Like I said, …” and "… as I have stated before. "
The customer thinks we are being rude, which we were not trying to be. They literally repeated the question on the same ticket, thinking the answer would be different.
The customer then proceeds to rate us 1 - star because we are being rude.
Answer to their questions has been correct and the same.
Envato Author support won’t remove the rating because the customer can be subjective.
How fair is this? My “subjective” opinion would be that this customer has insulted my intelligence asking the same question 3 times. How can I rate this customer as being rude?