Sales Reversals After 2 Months ?!?

Fortunately, over my past 11 years on Audiojungle, sales reversals have been few and far between.
Unfortunately, over the past 4 or 5 years, sales themselves have also been few and far between.

On November 28, I sold a couple of Christmas tracks to a buyer from Austria. Today, both those sales were reversed.

Can anyone out there please explain how and why this is possible? I do not understand. What am I missing?

Thanks

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A chargeback occurs when a buyer disputes the payment with their credit card company or payment processor. If the dispute is in favor of the buyer, the sale is reversed. Payment processors like Visa or Mastercard typically allow 120–180 days (4–6 months) for chargebacks, depending on the reason.

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@baevox the author knows exactly what it is as they are a very experienced author. What is not known is why after all this time but I guess Ai is not that clever as it seeks to learn everything on the web.

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Last year, I experienced a sales reversal after four months.

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To me, it seems a bit too “convenient” that the reversals for these Holiday Seasonal tracks occurred a few weeks after the Holiday Season ended. Pure conjecture on my part, but perhaps the tracks were indeed used by the buyer for whatever purpose, and now that Christmas 2024 is in the rearview mirror, the content was deemed “no longer relevant” and consequently deleted, never to be seen or heard again.

I’m genuinely curious as to what actual criteria are used to determine if a particular purchase is eligible for reversal. After two months, the “stolen credit card” excuse just doesn’t seem plausible to me; my credit card companies send me pop-up notifications every time my cards are used.

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I agree, Christmas is over and now it’s time to get my money back.

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Buyer can reverse sale up to 6 months from purchase. Why this happened? Someone used your tracks, now he no need your tracks and decided return his money. Thats all. Every sale reversal can be disputed but Envato wont do it because it take too much time.

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Unfortunately it happened to me many times. Envato argues (I’m not saying it’s not true) that is beyond their reach. The card company or payment processor finds that this particular purchase could be related to a fraudulent use or a stolen card and they agree to reverse the transaction.

Could Envato assume the cost of these flaws? Maybe. Do they? Nope.

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I’ve had this happen to me on a freelance platform 7 or 8 years ago. I might have mentioned this before. I did some Photoshop work for a client that was worth around $100. There were several milestones and the client approved payment for each one, then as soon as the final milestone was almost done I received a message from the platform saying that something is wrong and that the client has cancelled the whole payment through his bank or card company. I was asked to provide proof of my work and even offered screenshots of my conversations with the client on the platform’s chat which proved without a doubt that the client was satisfied with the work and agreed to pay me for each milestone. None of it helped and although the platform tried to fight the reversal, it was ultimately unsuccessful. My point is that unfortunately this happens on all platforms. It’s a scam, everyone knows it’s a scam, but they still can’t fight it because that’s how laws work, apparently.

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They used to. Then they decided to pass on the burden to authors.

Did you contact the buyer? Asked them what they were up to? Has Envato confirmed their account has been locked?

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Envato has an active system that automatically disables user accounts if a chargeback is filed. When a buyer initiates a chargeback, their Envato account will be disabled, and they will lose access to any purchased items until the issue is resolved. Chargebacks can be difficult to dispute, and since the payment gateway’s policies are generally more favorable to consumers, this might explain why Envato doesn’t actively pursue disputing chargebacks.

I think the buyer’s account has already been disabled, meaning they won’t be able to access any of their purchased items. Also, they won’t be able to create a new account and use the same credit card to make purchases on Envato. If we check the forums, we can see that many accounts get disabled after a purchase, and most of them seem to be related to this issue.

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This is an empty, irrelevant gesture at best. Once a “buyer” downloads an item, they have it; there’s no need to download it again.

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