Sales Reversal - has it happened to anyone else?

hello all

Yesterday there were 3 buyers
Today I found 2 buyers
and see payment from buyer cancelled by bank
how does this happen after the buyer downloads the script
buyer download script and refends mony
Has this happened to any of you?

Unfortunately this is a sales reversal and beyond envato’s control.

For all the information around the Sales Reversal process, please see our Help Centre.