Sales count reverted

Hi,
I have recently published an item for selling for the first time. Next day I show one sale and the purchase count was shown one against my portfolio item and also I show the proceeded amount shown next to my username. But after 2 days the count has been set to zero and also the amount has been removed from my account. How is this possible? It it possible for someone to buy then get refund? In that case they will already have the code downloaded.

For all the information around the Sales Reversal process, please see our Help Centre.

Thanks!

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