Sales are Auto Reversing Again & Again

Hi everyone,
We’re going through a difficulty. Our WordPress item sales are auto reversing multiple times. As we know, Envato take an action immediately when a sale reversed automatically. But we’re getting sale reversed after a day & somethings within a day.

We got 3 sale reversed on our new item. Asked for support help on Envato, but haven’t heard back with this. Just a courtesy email. We faced auto reversed previously. But 3 times from different customers, really? Can anyone suggest what to do? Will it happen again & again & there is no way to fix this? Need positive feedback!!

Thanks

1 Like

Hi,

  • There are a variety of different reasons a reversal may occur, but two broad groups are:

    1. The transaction was disputed by the payment gateway (e.g. Paypal or credit card). This could happen due to a few reasons, such as the payment gateway’s customer reported the transaction as fraudulent.
    2. The transaction was disputed by the customer with their payment issuer because they feel they did not receive what they paid for in some way.

We have an active anti-fraud team and systems in place to manage customers with unknown transactions.

More information about a sales reversal can be found via your statement. Locate the sales reversal in the statement line and hover over the ‘Information’ tooltip on the far right-hand column to display the related purchase code.

For more

Thanks!

But is there a way to reverse after 1 day? If so, the customer have enough time to download the item. This way, our work is for free to them?

When a reversal occurs, Envato will: Immediately disable the Envato account from which the purchase was made; Remove the item from the customer’s Downloads page; Invalidate the purchase code for the item.

But our item reversed happen after 1 day.

day doesn’t matter it can be happen any time.

We also faced item sale reversed, but immediately. But this time, after 1 day. How is this possible?

Get in touch with envato market author help center they would like to assist you with an official answer.

So, within the reversed time, do the customer are able to download the item from their download page?

No customer can’t download item anymore.
Read the my reply or reversal details you will get your question answer.

Where to find reversal details?

Check the Statement tab
https://themeforest.net/user/theme_land/statement

What about reversal which happened after 1 month?

Reversal happen after 3 month too. There is no any improvement on system Since joined. Monthly faced 10+ reversal.

Hi,

No one can’t do anything about reversal but I can say that your item removed their download tab.

Envato Reversal Detais

  • What is a sales reversal?

A sales reversal occurs when a purchase is reversed by the payment provider (eg. payment gateway or bank) through either a credit card or Paypal account. Reversals are enforced by the payment provider and actioned in accordance with their policies. As an author, your statement will be updated to reflect the reversed transaction.

A sales reversal is not a refund. A refund can only be processed by Envato, according to our refund policies.

  • Why has a sales reversal occurred?

There are a variety of different reasons a reversal may occur, but two broad groups are:

  1. The transaction was disputed by the payment gateway (e.g. Paypal or credit card). This could happen due to a few reasons, such as the payment gateway’s customer reported the transaction as fraudulent.
  2. The transaction was disputed by the customer with their payment issuer because they feel they did not receive what they paid for in some way.

We have an active anti-fraud team and systems in place to manage customers with unknown transactions.

More information about a sales reversal can be found via your statement. Locate the sales reversal in the statement line and hover over the ‘Information’ tooltip on the far right-hand column to display the related purchase code.

  • What happens when a sales reversal occurs?

When a reversal occurs, Envato will:

  • Immediately disable the Envato account from which the purchase was made;
  • Remove the item from the customer’s Downloads page;
  • Invalidate the purchase code for the item.

Envato takes privacy and security seriously while adhering to industry standards and practices.

Sales Reversals are a part of running any sort of business online, but Envato is active and diligent in both monitoring and combating reversals to ensure they are minimised.

Yes, same. this happened with us too.

They have downloaded the file, and reversed. We understand they can no longer download from their page, but when they manage to make an illegal payment, they must have downloaded it, and got our files for free.

Call out other users/staff/