Another issue for authors besides slow responding on the support are sale reversals.
Why Envato do not notify us about sale reversals?
Why we can see reversal on the statement tabs only?
Why we can’t see the real reason for the reversal?
Why we must contact support for the closer details about sale reversals?
I had issues with reversals before, some support staff members makes reversals by their will. Later they back money to me. Can’t wait to hear latest reason for my latest reversal line on the statement.
New CEO, same issues…still waiting for the support and improvements.