okay let me educate you… payment rejection on the 6th of May, is not a rejection by bank or anyone… It is a rejection by envato themselves in order to charge me the chargeback that a customer did on the 6th AFTER THEY HAD PROMISED AND STATED IN THEIR OWN RULES THAT YOU WILL BE PAID THE EXACT AMOUNT THEY TELL YOU HAVE QUALIFIED FOR ON THE 31st of each month…
SO THAT ANY or that May 6th CHARGE BACK WILL ONLY AFFECT MONEY STILL IN YOUR ACCOUNT FOR THE NEXT OR MORE MONTH’S PAYOUT…
This is why they clear you account to Zero after every first and prepare to pay you out on your chosen payment gateway
So per their rules, my author account was supposed to be -Negative balacne for me to manually offset my debt with all sales in coming months…
If it was a rejection BY A BANK OR SOMETHING ELSE, IT WOULD HAVE HAPPENED AFTER 15TH WHEN ENVATO FORWARDS IT… Not when its 6th may and the money is still wil envato but has been moved to a different account getting ready for a payout on 15th as Skyler said…
That is even the rule what skyler initially used to give me positive answer on what had happend here–>
Before they changed rule on mine without telling me on 6th when they saw the chargeback and REJECTED THE PAYOUT IN ORDER TO PERFORM THE CHARGEBACK
Even after they went against their own rules, all i have been pleading with them id to give me a chance to CHOOSE a different payout for the remaining balance left in my account which is 200something … Because i have been WRONGFULLY denied a payout THIS 15TH MAY…
But even that, they still haven’t given me positive answer
They take money from your account and leave it to ZERO every last day of the month… and any LATE chargeback that occurers on your account ONLY AFFECTS NEW SALES and subsequent months of MONEY IN YOUR ACCOUNT…
If anyone thinks my case is “normal”, please show me evidence of a chargeback that has ever caused YOUR WHOLE PROMISED payout in previous month to be reversed…
Thank you… I am waiting
They havent sent me email on ANY reason why they canceled my payment… but all the evidence in my statement points to the fact that they did this “special” action just so they can perform the chargeback on my account since it happened May 6th after APPROVED payout had cleared my account to zero on May 1st as the normal rule sates…
Why shouldn’t they then give me a special chance to also change my payment gateway so that the remaining money can be paid there? AT this rate, i will NEVER receive a payout from envato… cos they even cancel my payout on the 14th of every month and reverse it perform chargeback for a customer who their rules states they wont give me his details…
So Dear envato, we love you… But If you wont give us the details of customers who do this, then why dont you fight for us?? If you are not ready to fight, why dont you give all details of customer to vendor and also give vendor access to you payment gateway for him to fight the case with customer??
Let say if envato’s payment gateway is Stripe, how will i go and submit evidence of details of customer doing this fraud if envato wont give me his details?
This laid-back approach of envato is what is making them get a bad name and be known as a serious irresponsible vendor… because not submitting evidence is an admission of guilt to payment gateway and banks who take the money for the fraudulent customer
They didn’t even send me an email when they did this or state reason… i saw it myself because i check my statement constantly…