Valid points there, stupid PayPal dispute system allows you to make refund almost for every sale what is not acceptable for digital goods which you can easily preview. Cant say about credit cards, but if it the same as with PayPal [removed_by_mod] I can not provide security ideas, but I can say if dispute system exsist envato should participate in it somehow, to protect authors and themselfs.
Keep in mind that these policies (Paypalâs and most credit card issuerâs) are put in place to protect the account owner in case of foul play.
They are not there to be used as a refund button.
If you start cancelling all your Paypal transactions just so you can get free stuff, you will be contacted by Paypal and there will be legal consequences. Same thing for credit cards. What do you think your bank would do if youâd kept on making transactions and then canceling them.
You are absolutly right, but seems like someone do not affraid of legal consequences or they do not affect them.
Like here, with 11 sales reversal from one customer. How does PayPal/Bank allowed to do such a thing then?
This is most likely the result of a fraud indeed. Someoneâs Paypal account was compromised, the thief bought a bunch of items with it. Then the actual account owner found out out about the theft and ask for the cancellation of all illegitimate transactions: boom, 11 sale reversals!
I had also sales reversal after three months. Itâs scary unpleasant.
This is an official reply. More details as I get them. So the sale reversals are backed up from a few months ago, they didnât all strike at once!
@TitanSlayer, Iâd really appreciate you respect the community guidelines and revise your wording. You have the tendency to use language that is not accepted in this community. And if you think that for a community of 7.000.000 members, 100 sale reversals are a bad thing a month, then my hats off to the company that does a better job with fraudulent activities. If you use google a bit youâll see the biggest companies in the world loose millions to fraud each year.
No. Sale reversals are not initiated by buyers. That would be a refund which is a different thing.
bummer dude âŠ
Today I got refund of my new item without any email and support mail . I donât know why this happen! (buyer from Germany). Few days ago, I got another, this time its reversal, Although product was purchase almost 2 months ago. (buyer from Mexico). Its really worried me.
After 2 month how reversal!
no one is safe from this .it could happen continuously unfortunately.
Hi xstheme,
This thread is a couple months old but as you see above, these sale reversals are not refunds. This only happens when the money was taken from Envato which can happen in multiple circumstances. As a result of losing the money, they take it out of your account too.
If you need further clarification you should open a support ticket with the invoice ID or purchase code of the reversal. They can provide you more information/details than we should speak about publicly here.
Thanks baileyherbert, i have open a ticket⊠lets see but its really heart breaking situation
This can be happened at any time . last week my one sale get reversal which is purchased 6 months ago obviously this was not a pleasant experience.
It happened to me since New Yearâs eve party on 31 December :
- My nWallet app has rung at 11:40 PM
- I was so happy
- I saw -9,50⏠!
- I was very disappointedâŠ
- Happy New Year
AP
They should change the notification sound to better manage expectations. Maybe the noise off âFamily Fortunes/Family Feud/Une Famille en orâ when somebody gets the question wrong!
hahaha. Good idea !!!
AP