Sale Reversal Amount is higher than Item price?


#1

We have this following item

Its price is $30 on Themeforest from a long time now and today i got a sale reversal of this template which deducted something $40-45 so Im not sure how the calculation is working

Thanks
jim


#2

That’s because you used to sell the item for $59, which is when the license was sold that just got reversed.
See here:
https://web.archive.org/web/20160301033724/http://themeforest.net/item/-bella-ecommerce-shop-wordpress-theme/11732754

A sale reversal is not a refund. This means that the transaction was likely reported as fraud or such, and Envato lost the funds, so they took it out of your account.


#3

hmm but how come envato could not figure out such reversal in 3 or more months. Its been almost 3-4 months I changed the item price


#4

As far as I am aware, the reversal process is automatic and instantaneous. So the reversal likely happened today. :frowning: It’s unfortunate that they can do that after 3+ months, but is the sad reality of selling online.


#5

I think six months is the limit for chargebacks.


#6

You should contact the support and report the account. I believe they will ban it


#7

No need, they do it automatically when a chargeback is carried out.