sale reversal after 4 months, why is it possible or allowed?


#1

I had sale reversal for sale that happend on 23 september, reversal came on 23 december. Why is this allowed after 4 months, will customer who did this get penalized in any way? This is wrong of them to do, they never contacted me to ask for refund or support.


#2

They have rights to get the refund if the item is not downloaded. That could be one of the issue


#3

That’s three months. I believe accounts are blocked and downloads are stopped, for those that do a reversal without going through the proper refund channels.

It’s nothing to do with them having downloaded the item or not… that would only apply to refunds, not reversals.


#4

Contact support and ask an explanation


#5

sale reversal is not a refund!

with PayPal for example, users can file a dispute up to 180 days (6 month) after purchase