Sale Refund

My first time to encounter this, not sure I understand. So they can refund now without first notifying the author?

Hi @infotechgravity,

there can be different reason to refund as like the customer has purchased duplicate license (2 license) but they need single license and customer can open a support ticket for getting refund for 1 license. another reason can be customer can dispute refund and won the dispute. to get more info you should to contact author support.


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Also double check that you’ve not had an extended license sale with the same invoice details. Had that a few times, when the buyer got a regular license, needed an extended one and support have sorted that for them.

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