Sale Refund

infotechgravity · November 11, 2020, 5:24am

My first time to encounter this, not sure I understand. So they can refund now without first notifying the author?

mgscoder · November 11, 2020, 6:04am

there can be different reason to refund as like the customer has purchased duplicate license (2 license) but they need single license and customer can open a support ticket for getting refund for 1 license. another reason can be customer can dispute refund and won the dispute. to get more info you should to contact author support.

Thanks

SpaceStockFootage · November 11, 2020, 6:08am

Also double check that you’ve not had an extended license sale with the same invoice details. Had that a few times, when the buyer got a regular license, needed an extended one and support have sorted that for them.