Sad experience already with Themeforest

Envato Customers Web and Code
1

Sadly, this is my first time in Themeforest area, just bought a theme. Sadly, the theme is NOT work. I receive
Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.

Can ThemeForest correct this, or refund me immediately.

2

Hi

Make sure you select the “Installable WordPress file only” option. If you select “All files & documentation”, you will not be able to install this zip as is. Instead unzip the file and then locate the installable theme file within it. Luckily most developers clearly label their files, so it should be pretty easy to find.

you can check this helpful article stylesheet error

Also you can unzip your purchased download (All files & documentation) and check the theme documentation hopefully you will get necessary support in documentation how to install and all necessary help.

If you have still problem with the theme then The best way to get the support is Contact your purchased Theme Author. Contact Author because Item Author are best expert about their Item functionality.

Thanks

1 Like
3

also the WPbakery page builder not working. sad experinece so far

4

what issues are you facing with page builder? better to contact author they will assist you.

5

I am going to pre-empt that this is because you are trying to activate the plugin?

Bundled plugins cannot be activated but they still work as intended without needing to do this.

6

I need help with creating contact form. can someone please help

7

Thanks, i need help to creat contact form

8

I think yur theme bundle plugins included contact form plugin. you have to use that plugin to create. otherwise have to install contact form plugin (as like contact form 7) and create your form. when you will create form you will get shortcode (in contact form 7) and you can copy and paste the shortcode where you want the form need display.

How to contact an author to get support or for any technical query:

9

yes it has, but i am struggling. i have contacted authur, no response yet. can you help me with step by step process. thanks