Thanks a lot
Yeah you're right, mostly "up"s. Well, some of the decisions Envato has made could be counted as "down"s. US tax thing for example. But you know, there's not much to do against this kind of things. I believe the key is adaptation. When I feel hopeless, I start to look for the solutions. Couldn't find any? Then I try to see the new doors opened for me.
Beyond that, there were some contests we had joined but got nothing One of them was "Earth Flag Contest". It was in the old forums and couldn't find the link but our submission was like that:
It was the first contest I participated and my heart was broken after not getting that shiny "Won a Competition" badge. Later, I tried more and finally achieved it. I think it's the best practice for motivation "to state a goal". To find a target for yourself and work until you get it.
And of course, some disrespectful customers. Especially rude reviews and refund requests. We spent too much energy for that. As a principle, we decline all of them. But you always have to be kind (well, mostly ) and reasonable with your answers. Some people are really pushing the limits. Once, one of our customers threatened us with "other authorities". What the..??!? I'm quoting the exact sentence below:
Before we contact paypal, envato and other authorities please kindly refund the full amount.
And I said: 'I think you mean Donald Trump by "other authorities".'
Then he answered: "Please keep away from making fun and offer disrespect to our president of the United States Mr. Donald Trump."
It was crazy. Mostly, we prepare a looong answer with all the proofs regarding our item is not broken or something.
A useful tip for refund requests: Once a customer talks about taking his money back, there is no return from that. If he asks how he can get a refund and if you're right to not to give a refund; save your energy and just provide the link without saying anything but something like "Please visit this link".
After this, I can guarantee that he will mention a "weak" excuse while asking the refund. And at that moment you can easily rebut what he put forward.
While doing this, do not directly decline the request, but ask him some questions (use the "Comment" button) to force him to reply back to you. Like "After following the steps we provided, do you still get an error?"
Most of them never reply and you can close (decline) the request at the end of 5th day. If he replies, again, I can guarantee that he will be angry and say defamatory things. Now directly decline the request, he will raise a dispute to Envato and finally Envato will be by your side against the customer.
Sorry, it was a long tip Anyway, thanks again for your interest!