Revolution Slider plugin already registered

Hi,

I don’t know if someone can help, but I have a bit of a strange problem with Revolution Slider plugin. I purchased a license some time ago and everything has been working fine, however I have recently deleted the site that the license was registered on, The site has been completely uninstalled and the addon domain completely removed from my hosting account, including any data bases. When I tried to use the purchase code on a new site though, it says the code is already in use. I realise now I should have probably deregistered the plugin before removing the site, but any ideas how to do so now as I cannot find any way of contacting Themepunch directly without paying for a new support account, in which case I may as well just buy another license, which I’m reluctant to do.

Apologies for being stupid btw.

John

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Hello :smiley:

If you’re starting a new project you would need a new license anyway. So buying a new one will be the way to go.

Thanks!

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That isn’t a good answer KingDog. If someone purchases a plugin from you and it’s not being used on any domain any more then it should not be your recommendation to buy a new plugin but to provide a way to deregister it from one domain and add it to another since there’s obviously a Envato user login authentication proving you own the plugin.

Hello everyone,

Just letting you guys know that you can always deactivate Slider Revolution purchase code manually here: https://www.themepunch.com/purchase-code-deactivation/

If that doesn’t work, contact us over at our support center or by email at help@themepunch.support and we’ll assist you further with this. For more information regarding our product licensing, kindly refer to this article https://www.themepunch.com/faq/licensing-information/ .

Thanks!

KC
ThemePunch

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