Reversal transaction

I get a message like this in the statement (A sale reversal is the result pf a canceled or disputed payment, enforced by the payment gateway or bank. The unique purchase code for this transaction is) and my money on Envato is reduced, is there anything I can do explain?

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Not really - it’s between the buyer and their bank

Unfair though it seems there is unfortunately nothing that can really be done by you or envato.

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yes really unfair, if the buyer has downloaded our item and the money is withdrawn :frowning:

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is there a way to keep money from being cut?

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Not if it is a reversal unfortuantely

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Huhu so sad :frowning:

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You can get details about reversal

hi i had one today as well … i do not know for u , mine was on a sale that was not even made this month … hard to understand …

yes this is the very reason why refund should not exist indeed … they are a different issue but indeed, a refund for digital items that turn out to be dowloaded already is just incredible, can u figure out that the other day , there was a guy asking a refund of an item he had purchased on july? well this is true …

My item is also not on sale this month, and I think this is unfair :frowning:

No one can do anything about this issue :frowning::frowning: cause it happen from payment method get way.

this we can identify this, but that there is supposed to be no insurance at any level to cover this, i think this is way stranger and as for having a problem like this an item that were sold a very long time ago , looks weird too … i guess that banks would not allow to cancel anything that happened so very far beforehand and for which people lodged no complain …