Return the produkt . withour response

Envato Customers Purchases and Subscriptions
1

Hello, i want return WP theme. I had open ticket about it:
https://forums.envato.com/t/return-the-product-how/240638
But then the page just disappeared. What can i do with it?
Theme which i boughht did not work to me, and support did not respond.
Thank you for help and info. Best regards.

2

Hi

If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the request form.

Here is all the information about refunds: Envato Market Refund Rules

Thanks

3

Ok, i did not find the product in dropmenu.
Because I once asked for return this product, Procces was running, but then process page disappeared.
But i did not get positive or negative info about decision, or i dont know where i can find it.
Refunds tab i have blank.
So… :slight_smile:

4

Hi

Please open Help ticket and let them know. They will be happy to assist you.

Thanks

5

Ok, i am trying, i let you know :slight_smile: L.