Hello, I bought the theme Gourmet ThemeSmack.
First, the downloaded product is not as described, in addition to the authors, there are many people opening tickets, and none is answered for months. I want the money back, as promised then not give support. As I can return the money, I opened a complaint directly returned as expected but the authors do not answer.
If the authors do not answer envato will do it? Or how it works if they do not contestan¿?