Return the product, unsupported.

Hello, I bought the theme Gourmet ThemeSmack.

First, the downloaded product is not as described, in addition to the authors, there are many people opening tickets, and none is answered for months. I want the money back, as promised then not give support. As I can return the money, I opened a complaint directly returned as expected but the authors do not answer.

If the authors do not answer envato will do it? Or how it works if they do not contestan¿?

Hi,

The author has 5 days to reply to your refund request, if he/she doesn’t reply within 5 days you will be able to raise a dispute, this means you will ask the Envato Help Team to look into it.

Hope this answers your questions :slight_smile: