Return the product, unsupported.

tips-and-tricks

#1

Hello, I bought the theme Gourmet ThemeSmack.

First, the downloaded product is not as described, in addition to the authors, there are many people opening tickets, and none is answered for months. I want the money back, as promised then not give support. As I can return the money, I opened a complaint directly returned as expected but the authors do not answer.

If the authors do not answer envato will do it? Or how it works if they do not contestan¿?


#2

Hi,

The author has 5 days to reply to your refund request, if he/she doesn’t reply within 5 days you will be able to raise a dispute, this means you will ask the Envato Help Team to look into it.

Hope this answers your questions :slight_smile: