Return of WP template with missing features

wordpress

#1

Hello, I have just bought another template with TF. Since now all was ok. But this particular theme is mentioned to have Visual Composer but after installation it looks like Visual Composer in missing 80% of the features (no grid displays at all, no column display and some others etc.). I have added comment and posted support ticket on authors page and waiting for answer. If the answer will be not satisfactory how can I reclaim money? The theme is described as with VC but it is not entirely truth.