Request for support template purchased

Hello, we bought a template: Realtyspace and sent a couple of emails to the author for clarification, but 5 days have gone by without any response even though the contract says it should respond in 2 working days.
How should we behave ?
Thanks.

Hi,

Contact with your purchase item author hope they will helped!

Thanks!

Hi,

we have already sent 2 emails, but we don’t get any response.

Keep patience hope they will helped!

Thanks. We will wait patiently.