Reporting A Critical Bug

Hello,
Please forgive for posting it here. But there is a bug that needs to get fixed right away. The video framerate is super choppy on the product page. It plays well on the browser page, but once you click the item to preview the video doesn’t play as it should. It’s not my browser or my pc, because its happening only on this website. Also, I am using google chrome browser on Windows 10. Please fix it. Thank you.

Please relay the message to the proper destination. Thank you.

https://elements.envato.com/shatter-logo-VVY7XCT (super buggy)

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