To the Envato Market Customer Support Team,
I am writing to report a significant issue I have encountered with a recent purchase made through the Envato Market platform. The purchase in question is a script from Tradexpro, and I would like to bring to your attention the following concerns:
- Quality of the Product:
Upon purchasing the script, I expected it to meet the quality and functionality standards as advertised on your platform. Unfortunately, I have found the script to be faulty and unreliable, resulting in disruptions to my website and a loss of trust from my customers.
- Support Agreement:
When I initially purchased the script, I was promised six months of free support. However, when I attempted to access this support, I was met with requests for additional payments from Tradexpro, which is contrary to the original agreement.
I have attempted to resolve these issues directly with Tradexpro, but my concerns have not been adequately addressed. I believe that as a customer using the Envato Market platform, I should be able to rely on the quality of products sold here and the support offered by the authors.
I kindly request your assistance in mediating this matter and ensuring that the issues with the purchased script are resolved promptly. It is my hope that Envato Market can help uphold the standards of quality and service expected from sellers on your platform.
If necessary, I am willing to provide further documentation and details regarding this matter. I appreciate your prompt attention to this issue and look forward to your response.