I left a reply on a theme and the authors replied.
Thing is, it seems I cannot reply back, and considering their reply, it may look like they can “cancel” me, yet I cannot say anything in return.
Makes one think - Why bother with rating? If any author can cancel what a rater says without being answered back (civilized discussion only, of course) then there is really no point.
Only leaving “You’re great” seems useless, and a constructive reply seems like an impossible mission.
Are there any plans on changing the way it works?
You should be able to reply back, an author cannot block a customer from replying.
Two things you can check:
please make sure you are logged in with the same user you replied in there for the first time
is the initial comment reported/flagged? You can recognize a flagged comment by being faded out (in this case, I think nor the author, nor the customer can reply until Envato staff clarifies the flagged status)
thanks for the reply I think that you understood what I wanted, but I still couldn’t find the right place to reply.
I am logged in with the same account.
Maybe I am doing something wrong?
Should the reply button be under the auther’s answer in the rating section?
I see now: you left a rating and a comment in the rating section of an item, the author of that item replied to your review and now you would like to reply to that author back?
I am afraid this is not possible in Envato Market…The system only allows the customer to leave one rating and one comment in the rating section - and the author to leave only one comment to that customer comment.
So basically, bot the user cand the author can comment in the rating section only once…
