I am writing today here since the Envato support team doesn´t really help.
I also hope that some other customers will read this and I would be glad to hear your opinion(s).
So here is what happened to me.
My support for an item would expire on the 19th of April so I decided to renew it a day before in order to save some money.
It was around 6:30pm (Germany) on the 18th of April when I logged in and what do I see? The reduced price is not anymore there. Why? Because it was 1:30am in Australia so it was already the 19th of April for them.
I thought that Envato will understand their mistake so I wrote to them.
Unfortunately the don´t want to accept that although there is nowhere in their terms written that we should follow the AEST (australian time zone).
Am I supposed to know that? If yes, then you people should write it in the reminding email you send about the support. Otherwise customers like me will only read the most important: the date.
I would really like to know what others think about it as in my opinion this is not correct.
Envato should at least consider this as their own mistake and offer me the reduced price, at least for this time.
All the best