We have got few reviews which seem to unfair.
Asked a refund and we told them to send a refund request. But no contacting us.
Some of users are saying " Bugs " and 1 star. But they never contacted us. We sent a message via his profile.
But no answer. 5 min ago left a review and sent after 3 min later.
I think these are all unfair and hurting sales. It’s also hurting envato eventually.
Is there any way to remove them? Any experience to contact Envato support team?