Remove review?

A customer bought 2 of our items. He returns after 3 months to ask for a refund with reason “mistaken purchase” “item is not as described”. We don’t approve it. And he cannot dispute because the time is over. So now we got 2 1-star reviews. Do you guys think that Envato will help us to remove that reviews? Thank you all.

Hi @JulianVu,

Absolutely, if there was nothing wrong with the item and the client left negative review simply because he couldn’t refund his mistaken purchase. Please contact Envato Help and Support whenever possible :slight_smile: