Why in my account is there no option to remove my Credit Card? I keep getting billed annually for a subscription I keep cancelling.
I would like to REMOVE my credit card, why is this so hard?
Hi,
You are always open to cancel your subscription:
Please contact Elements Support. Elements Support Team will be happy to help.
Thanks!
@deanfourie To cancel an Elements subscription, please refer to the link provided by @mgscoder. Generally, you’ll only be billed again if you choose to resubscribe to Elements.
If you’d like to remove saved credit cards or payment methods, here are a few steps:
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Check the Saved Credit Cards section on Envato Market Settings: https://themeforest.net/customer/user/deanfourie/saved_cards
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Review the documentation on updating payment information: Envato Help - Update Subscription Payment Method
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If these steps don’t resolve the issue, you can reach out to Envato Elements support directly via their support page.
https://help.elements.envato.com/hc/en-us/requests/new