So the refund process looks very flawed to me right now. Basically I think people are exploiting it, I’ve had a couple of refund requests with the simple reason “Purchased by mistake” which you don’t know how to respond. Furthermore you see they downloaded the item too
What I’m concerned more is refund requests by people who bought because they expected some impossible feature to be in the product then they ask for a refund, even though every feature available is listed and they can see that before purchase.
You could say that I don’t have to refund without valid reasons but if you don’t refund these people they will probably give you a bad review, which I think is really unfair, it’s basically a hostage situation either refund or risk your product
What I would suggest to improve this is the moment someone asks for a refund / review functionality to be locked or something.
Or maybe there’s something in place to prevent this which I don’t know ?