Refunds and feeling ripped off


#1

I bought the ZOO theme and paid extra for support. This is one of the worst themes I have ever purchased. Not only can I not get ANY support and have tried for months with NO replies to any of my tickets, when I ask Envato they want me to contact the author that won’t respond and Envato wants to charge me for support. I just want my damn money back and I will never buy from this company EVER again. I am very angry. I have put in for a refund and no one will respond. The next step is writing on a number of blogs of how unsatisfied I am with Envato, Webdingo, and the way you all have treated me and how you have ripped me off!


#2

Hello.

Sorry to hear about the difficulties with the theme. If the theme is not functioning as advertised, and you have contacted the author already for a refund, please open a Help ticket. They will investigate the situation for you.

Thanks!