I bought the ZOO theme and paid extra for support. This is one of the worst themes I have ever purchased. Not only can I not get ANY support and have tried for months with NO replies to any of my tickets, when I ask Envato they want me to contact the author that won’t respond and Envato wants to charge me for support. I just want my damn money back and I will never buy from this company EVER again. I am very angry. I have put in for a refund and no one will respond. The next step is writing on a number of blogs of how unsatisfied I am with Envato, Webdingo, and the way you all have treated me and how you have ripped me off!
Sorry to hear about the difficulties with the theme. If the theme is not functioning as advertised, and you have contacted the author already for a refund, please open a Help ticket. They will investigate the situation for you.