refund

Envato Customers Purchases and Subscriptions
1

Hi Envato,

I had a problem with the items I was trying to purchase, but actually none of them seem to be compatible with my machine, Is it possible to require a Refund back.

I can show evidence and proofs I was not able to use no one of the downoads I did.
also how come I have been charged for other extra money?

Kind Rgards
Giando89

2

Try contacting support through the link below.
https://help.elements.envato.com/hc/en-us/requests/new?

What extra money are you talking about?