i have open a ticket with 327413 id for get refund in a product o bought from your marketplace that is “Alaska - SEO WHMCS Hosting, Shop, Business Theme”. May i ask about how my ticket is going on till now whos is the person i have to speak about and when i get refunded??

i posted here cause i dont now where i can track my ticket and how can i resolve my issue, so i apologize if i cause any messup

Best regards


When did you send the ticket? This can take a few days to check.

Please note that refunds only apply to themes which do not work or not perform as advertised.


Thanks for the reply

it was 3 days by now, please see my attached screenshot

Thank u


They tend not to work weekends and normally this can take up to a week unless it is something very black and white.

Unfortunately you may just need to wait. Sorry


If you tweeted @envato_help with your ticket ID, I think that would speed up their response.


Thanks both of u much,

I will do as Charlie say and wait

Best Regards


hi, answers provided and problem solved depends on what they are all about and on the flow of peope contacting them


What do u mean by that , if u havent notice i have 1 weak chat with that guy and he always found a wasy NOT to help…!!! What u suppose me to do? This is my conversation with that guys

Sorry if i didnt understand what u say