Refund time?


#1

sorry i am posting it here, i dont know how to start a new thread or ask questions in this forums.

so Author refused to support and gave me a silly excuse why they wont support me and ready to refund.

CodeCanyon

Youzer - Buddypress Community & Wordpress User Profile Plugin

  • Are you looking for the best wordpress community plugin ? - Are you looking for the best user profiles plugin ? - Are you looking for the best buddypress plug…

Price: $39 USD

they are saying they refunded the money but i still got nothing.

my question is how long it will take to show it on my Envato account(not paypal)??
thanks


#2

Hi,

That item author are responsible for support cause they providing support.Here is their support link
https://kainelabs.ticksy.com/?envato_item_id=19716647

If they didn’t providing support to you then
Getting touch with Envato customer success

they would like to assist you.

Thanks!


#3

yes they refused to support me and agreed on refund. they said they refunded but i didn’t receive the money in envato account yet.


#4

if you sent them refund request and the Item Author accepted your refund request then it can take around 2 business days to review the request and fund transfer to your Envato account.


#5

thanks.