I got refund request and if the refund request is not provided then they are threatening for a bad review. After purchase he does not want it saying it’s lot of work for him use it. I gave the support as well.
There is nothing wrong in functionality of the plugin , customer just wanted it to try that.
What is the recommended action please?
Where did the buyer make that threat? On the refund request or via email?
I provide live chat support
Well, you definitely do not need to accept the refund request. Envato has zero tolerance for threats of any kind.
If they leave a negative review, you can open a Help ticket and inform them of the situation. Chat logs containing the threat would be nice as well, if you’re able to include them. Envato will remove the abusive review.
Thank you very much for answer.
Yes you need to open ticket and ask envato team to help you in this. Or also you need to ask client to come back and solve the issues.