Refund request form inconsistency

Hi, I don’t understand why Envato let users to open refund requests with reason:

“It was a mistaken purchase”

When, by policy, the only valid reasons to get a refund are:

  • Item is “not as described”
  • Item doesn’t work the way it should
  • Item has a security vulnerability
  • Item support is promised but not provided
  • Item support extension not used
  • Items that have not been downloaded

So what am I supposed to do when a user asks for a refund because he thought the plugin had a certain feature?

I’m declining these kind of requests but I think it would be much better if Envato showed some notification when selecting the option “It was a mistaken purchase” saying that mistaken purchases cannot be refunded.

What do you think about it guys?