Yesterday i got and support contact from ex client (i did refund, cause i don’t like inpatient people). Saying the my product is broken, and have a lot of issues, he hired some professional and even that professional could not fix that.
What were the issues ? here they are.
- Sever’s temp sessions folder for saving sessions is not writable (codeigniter). Server’s problem is that sessions is not writable into that folder, so that hired professional person could have changed the path to something else.
- Login issues , if server is not letting to save sessions , ofcourse you cannot login.
What i did was , i emailed him back saying that, his server have some issues and not letting to write the sessions , please provide me with the server details, i will fix that.
he did provide me with the email , but me being outside , and weekend here , i’m out with family. i thought to do that, once i’m awake the next day, and will fix it’s server issues and make my product functional on it’s server.
When i did wake up (after 5 hours from requested support) , i saw , refund request, and 1 star rating from ex.client saying that, my product have a lot of bugs and it is not working.
i did refund him , cause i’m not feeling to help him now , even if it’s server issue.
What you guys would have done?.