Refund PSD

uidesign
#1

Hi! My PSD template was sold. But now i have refund request.

And this is the massage:

I’m trying to convert the sketch to html5 and css with photoshop and dreamweaver

I cannot use it properly with CS6

Can you send me just the plain html files? I tried on a Windows laptop and doesn’t work :frowning:
On my Mac doesn’t work too.

I actually don’t understand what does he mean “convert to html and css”. And what is “plain html files”?
Please help me. Thank you!

#2

The user wants to convert your design into a functional website, but does not have the skills to do so. This is not a valid reason for a refund request. You can reject the request and let the user dispute with Envato quite safely, Envato should back up your position on this.

1 Like
#3

Thank you so much! But what if he rate me with one star? Can i fix this?

#4

If that happens then report it to envato who will back you up and remove it.

They are even asking you to send the file in a different format which they have not paid for?!?!

1 Like
#5

Thank you very much!:slight_smile: