Refund of UMP

I am requesting a refund for my purchase of ultimate membership pro. i have contacted support for help even the author and still haven’t got a response so i want a refund. thank you

You need to request this from the author - these are general fourms.

Given the author is replying within the last few hours to comments - how long ago did you ask for help? Did you use their support site?

It has been a week since i email the author. yes i used this support site

How do i request it from the author?