Refund of money. Unanswered

On April 24, I requested the refund of the “PHP form builder” money. I have not yet received a response or money has been returned.
Is it the evanto style?

Sign in ans check here to see what the status is

there it says:

Refund requests made against items you sold
There are no open refund requests at the moment.

But I have received an email:
"Hi Ceciliorf,

Thanks for contacting us. Your request has been received and we’ll get back to you as soon as possible.

We’re currently experiencing a high volume of inquiries and our response time could be up to 10 days. We apologize for the delay and thank you for your patience.

Your ticket number is 1900515.

If you’d like to email an update before you hear back from us, please reply to this email. In the meantime, feel free to check out our Help Center resources for more help.

Kind regards,
Envato Customer Success Team "

And then nothing else.

Usually there would be a tracking link in that email - I suggest replying to it as they recommend

hope you have request refund here:

not just open a support ticket at envato support.

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They have horrible support system, i raised a ticket for refund on 30th April but not a single response i have received till now from Envato Team

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