Refund not back in my card

I have buy one item from theme forest but after some time i have request for refund.
After 2-3 days author give me refund all my money get in my themeforest account(credit).
I have already mail enavato help center but they didn’t return my money. Today i have check in my themeforest account credit money not show.

Please help me as soon as possible.
I have never received envato mail



Wait for Envato Support team reply cause this kind of issue we can’t help you out only they can solved your issue.
I hope you issue will be solved soon.