Hello,
I open 2 month ago a request of refound…author not reply yet, but i can’t found link of this request.
Where i check it?
yes i know. i need the link of this old request because it’s in stand by
Hello @caygrisrl
There isn’t a fixed link. The tracking link is in the initial email you received when you opened the refun request. More info here.
How do I track the status of my refund request?
If your request was sent to the author, you will receive a confirmation email with a tracking link.
It is important you keep this link as you may need it to raise a dispute.
The tracking link gives you access to the refund request, where you can:
Monitor the progress of your refund request,
Communicate privately with the author (meaning that this conversation will be visible to you, the author and Envato only),
Raise a dispute.
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thank you, unfortunally my client lost this email.
Thanks, hevada!
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I can find documentation for refunds but I can see a link to start the process… Please help?