Refund link


I open 2 month ago a request of refound…author not reply yet, but i can’t found link of this request.

Where i check it?

yes i know. i need the link of this old request because it’s in stand by

Hello @caygriwebsolution

There isn’t a fixed link. The tracking link is in the initial email you received when you opened the refun request. More info here.

How do I track the status of my refund request?

If your request was sent to the author, you will receive a confirmation email with a tracking link.
It is important you keep this link as you may need it to raise a dispute.
The tracking link gives you access to the refund request, where you can:
Monitor the progress of your refund request,
Communicate privately with the author (meaning that this conversation will be visible to you, the author and Envato only),
Raise a dispute.


thank you, unfortunally my client lost this email.

Thanks, hevada!

1 Like

I can find documentation for refunds but I can see a link to start the process… Please help? button at the bottom